FAQ

Shipping

Orders with a minimum spend of $50 CAD before taxes will be eligible for free shipping within Canada and $80 USD before taxes for shipping within US *(excluding Alaska and Hawaii).  

All shipping fees are automatically calculated at checkout and International packages (outside of Canada) may be subject to additional fees, which are not included in our shipping rate and are the customer's responsibility to cover.  

All orders will take 1-3 days to process and an additional 2-10 business days for shipment (this estimate is for Canada + US only). For International shipments, please refer to the estimate provided during checkout. Due to COVID-19, our shipping partners may be experiencing shipping and processing delays due to higher volumes and additional safety protocols to ensure the safety of their staff and customers. We truly appreciate your support, patience and understanding!

Local Pickup

If you have selected the local pickup option, you will receive an email confirmation with the pickup address and time once your order is ready.

Main intersection: Bayview and John Street, Thornhill, ON

 

Returns and Refunds

All products are final sale and cannot be returned or refunded. If your products get damaged during shipment, please email: hello@sendmelp.com with your order number and photographic proof of damage within 3 days of arrival and we will gladly exchange or refund your products once it has been approved. Shipping costs are non-refundable and will be deducted from your refund. 

 

Candle Care and Directions

Head in the Clouds + She Shell candles are decorative candles made to transform your space into your very own happy space! :) If you do choose to burn it, please follow the burning instructions below. We are not responsible for any damages caused by misuse. 

Burning Instructions: 

This is a decorative candle. If you choose to burn it, place the candle on a heat-safe dish on top of a stable heat resistant surface to catch any dripping.  

Ensure you trim the wick to 18” 14 inch before each burn. (Tip: shorter wick = shorter flame = longer burning candle :)

For the best quality burn time, light the cloud candle for no more than 45 minutes - 1 hour to prevent excessive spillage. Blow the candle out once the melt pool is close to the edge of the candle. Allow candle to cool down and fully harden before relighting. 

ALWAYS burn candles responsibly. Keep candles in sight, away from drafts, flammable materials, children, pets and direct sunlight.

MELP is not responsible for the misuse of our products.  

 

"Frosting" is a perfectly natural effect of Soy wax that may develop on your candle as a frosty white layer. Do not fret as this does not affect the performance of your candle :) 

Each item is handmade in our studio and is unique, therefore they may vary slightly.